Privacy Policy

Introduction

Tech Care System ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our health management platform, mobile application, and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Data

Full name, date of birth, gender, and national ID or passport number
Contact information including email address, phone number, and residential address
Profile photo and account credentials

Health & Medical Data

Vital signs (blood pressure, heart rate, body temperature, oxygen saturation)
Medical records, diagnoses, treatment history, and prescriptions
Appointment history and healthcare provider interactions
Lab results and medical imaging records
Medication adherence and health activity logs

Usage & Technical Data

Device information (device type, operating system, browser type)
IP address, access times, and pages viewed
App usage patterns and feature interaction data
Push notification tokens and preferences

How We Use Your Information

Provide and maintain our health management Services
Schedule and manage medical appointments
Connect you with hospitals, clinics, and healthcare providers
Store and display your medical records securely
Send health alerts, appointment reminders, and emergency notifications
Generate personalized health insights and preliminary analysis
Improve our Services through aggregated, anonymized analytics
Comply with legal and regulatory requirements

Data Sharing & Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

With healthcare providers you choose to connect with through our platform
With authorized hospital and clinic staff for appointment and treatment purposes
With service providers who assist in operating our platform (under strict confidentiality agreements)
When required by law, regulation, or legal process
In emergency situations to protect your vital interests or safety

Data Security

We implement industry-standard security measures to protect your personal and health information, including:

End-to-end encryption for data in transit and at rest
Secure authentication with OTP verification
Role-based access controls for healthcare providers
Regular security audits and vulnerability assessments
Secure cloud infrastructure with data backup and recovery

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our Services. Medical records are retained in accordance with applicable healthcare regulations. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Your Rights

Under the Personal Data Protection Act (PDPA) and applicable data protection laws, you have the following rights:

Right to Access — Request a copy of your personal data we hold
Right to Rectification — Request correction of inaccurate or incomplete data
Right to Erasure — Request deletion of your personal data
Right to Restrict Processing — Request limitation of how we process your data
Right to Data Portability — Receive your data in a structured, machine-readable format
Right to Object — Object to processing of your personal data
Right to Withdraw Consent — Withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings. Essential cookies required for the Services to function cannot be disabled.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

812/30 Charansanitwong Soi 3, Wat Thaphra, Bangkok Yai, Bangkok 10600

+66 924095723

ceo@techcaresystem.com

Disclaimer

Tech Care is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Certain features require a compatible Tech Care Smart Stick and may not function independently without the device. The app is intended for general wellness, safety support, and informational purposes only. Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment. In an emergency, contact local emergency services immediately.